Privacy Policy

1. Introduction

Callez.ai ("Callez," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, the choices you have, and how to contact us. It applies to visitors of our marketing site, trial users, and paying customers who use our AI outbound calling platform.

2. Who is responsible for your data?

The data controller for personal data processed in connection with the Services is Callez.ai. For EU/UK users, you may also contact our representative as described in the "Contact" section below.

3. Information we collect

3.1 Information you provide

• Account and profile: name, email, company name, role, billing address, and payment details (processed by our payment processor).
• Support and communications: messages you send to us, feedback, and survey responses.
• Campaign content: scripts, prompts, contact lists, CRM identifiers, and other data you upload to operate outbound campaigns.

3.2 Information collected automatically

• Usage and device data: IP address, browser type, approximate location derived from IP, pages viewed, and in-product events (e.g., feature usage, errors).
• Calls and recordings: when you enable recording and applicable consents are in place, we may store call metadata, transcripts, and audio as configured in your workspace.
• Cookies and similar technologies: as described in our Cookie Policy.

4. How we use information

We use personal information to:

• Provide, operate, and secure the Services;
• Authenticate users and manage accounts;
• Process payments, invoicing, and detect fraud or abuse of the platform;
• Improve and develop features, including quality and safety of AI functionality (using aggregated or de-identified information where possible);
• Communicate with you about the Services, updates, and security notices;
• Comply with legal obligations and respond to lawful requests; and
• Send marketing communications where permitted (you can opt out as described below).

5. Legal bases (EEA, UK, Switzerland)

Where GDPR or similar law applies, we rely on:

• Contract: processing necessary to deliver the Services you request;
• Legitimate interests: securing our platform, improving products, and (unless objection applies) limited direct marketing to business contacts;
• Consent: where required, e.g., certain cookies or marketing emails;
• Legal obligation: where the law requires us to retain or disclose data.

6. How we share information

We do not sell your personal information. We may share data with:

• Service providers who host infrastructure, process payments, provide analytics, email delivery, or customer support tools, bound by confidentiality and data-processing terms;
• Professional advisors (lawyers, auditors) where legally permitted;
• Authorities when required by law or to protect rights, safety, and security;
• Corporate transactions such as a merger or acquisition, with notice where required.

7. International transfers

We may process data in the United States and other countries where we or our subprocessors operate. Where we transfer personal data from the EEA, UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms, unless another valid transfer tool applies.

8. Retention

We retain personal data only as long as necessary for the purposes described above, including to comply with legal, tax, and accounting requirements. Call recordings and transcripts follow your workspace settings and applicable retention policies. When data is no longer needed, we delete or de-identify it in line with our internal schedule.

9. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or alteration. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data; to object to or restrict certain processing; and to withdraw consent where processing is consent-based. You may also lodge a complaint with a supervisory authority.

To exercise your rights, contact privacy@callez.com. We may need to verify your identity before fulfilling a request.

11. Children

The Services are not directed to children under sixteen (16), and we do not knowingly collect their personal information. If you believe we have collected such data, please contact us and we will take appropriate steps to delete it.

12. California residents

If the California Consumer Privacy Act (CCPA) / CPRA applies to you, you may have additional rights (e.g., to know, delete, or opt out of certain sharing). Callez does not sell personal information as defined under California law. You can contact us to exercise CCPA rights as described above.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. Where changes are material, we will provide additional notice as appropriate.

14. Contact

Privacy questions and requests: privacy@callez.com